I'm Charlyn — a Medical VA and System Builder with 6+ years helping US-based clinics eliminate admin chaos, streamline prior authorizations, and build workflows that actually work.
I started my career at Accenture processing high-volume Medicare Part D prior authorizations — navigating payer guidelines, coordinating with providers and pharmacies, and ensuring patients got coverage without delay.
After building discipline in high-accountability BPO environments at TTEC and Transcom, I transitioned into freelance medical VA work — supporting multi-site healthcare clients with scheduling, EMR management, and insurance coordination.
What makes me different: I combine clinical operations knowledge with a systems mindset. I don't just complete tasks — I build processes that reduce repetition and prevent errors.
Everything a clinic needs to run admin-side — handled with precision and HIPAA compliance.
End-to-end prior authorization processing, insurance eligibility verification, benefits summaries, and claims coordination — done right, done fast.
Full administrative coverage so your clinical team can focus on patients — not paperwork. Multi-site, multi-timezone capable.
Custom SOPs, intake workflows, and task systems built in tools like Notion, Obsidian, or your existing stack — so nothing falls through the cracks.
Not a generalist VA who learned healthcare from a YouTube course. I spent years doing this at scale inside major healthcare operations — with the standards to prove it.
Let's Talk →Years of actual prior auth processing at Accenture. I know payer guidelines, Medicare compliance, and the urgency of patient care timelines.
BPO-trained accuracy. I know the downstream impact of getting it wrong — so I don't.
I pick up new EMR systems quickly and contribute from day one. Your workflows, my discipline.
Compliance isn't a checklist — it's baked into how I handle every email, chart update, and patient interaction.
Dedicated workspace, stable connection, asynchronous communication discipline. I flag issues proactively — not when asked.
I build SOPs and workflows that outlast my presence. Your processes improve, not just your task list.
I'm currently open to remote roles — full-time, part-time, or project-based. Fill out the form and I'll reply within 24 hours.